Terms & Conditions

§ 1. General provisions

  1. These regulations define the rules for the sale of digital products in the graphicartsr.com online store .
  2. The store is run by Monika Rabiega, with its registered office at 72-005 Przecław, ul. Warzymice 162b.
  3. The store sells digital products within the territory of the Republic of Poland and abroad.
  4. The term “digital product” means digital content, such as downloads, software or games, provided in electronic form.
  5. Placing an order in the online store is tantamount to acceptance of these regulations.

§ 2. Orders

  1. Orders can be placed 24/7 via the store’s website graphicartsr.com .
  2. Before placing an order , the Customer has the opportunity to familiarize himself with the product features and price.
  3. When placing an order , the Customer must provide his/her personal data, shipping address and e-mail address to which information regarding the order will be sent .
  4. Placing an order is tantamount to concluding a sales contract between the Customer and the online store.
  5. The online store reserves the right to refuse to process an order if there is no fully satisfactory guarantee of transaction security.

§ 3. Payments

  1. Product prices listed in the online store are expressed in Euro (€).
  2. The customer can choose one of the available payment methods , including:
    • PayPal
  3. The online store reserves the right to change payment methods and introduce additional costs related to order fulfillment .

§ 4. Delivery

  1. Delivery of digital products takes place electronically, to the e-mail address provided by the Customer.
  2. The delivery time for digital products is usually a maximum of 24 hours from the time the order is placed .
  3. In case of problems with delivery, the Customer should contact the online store to arrange the details.

§ 5. Complaints about digital products

  1. In the event of defects in a digital product, the Customer has the right to submit a complaint in accordance with applicable Polish law, in particular under the Act of 23 April 1964 – the Civil Code and the Act of 30 May 2014 on consumer rights.
  2. The complaint should be submitted in writing or electronically to the address of the online store within 14 days from the date of delivery of the digital product.
  3. The customer should provide detailed information in the complaint regarding the defects of the digital product and the required form of repair or replacement of the product.
  4. The online store is obliged to confirm receipt of the complaint within 48 hours of its receipt and inform the customer about the further complaint procedure.
  5. The online store is obliged to consider the complaint within 14 days of its receipt and inform the customer about the method of its consideration.
  6. If the complaint is accepted, the online store will repair or replace the product, and if this is impossible, it will refund the payment to the Customer within 14 days from the date of considering the complaint.
  7. The customer has the right to use extrajudicial methods of settling complaints and pursuing their claims, including by referring the case to the Permanent Consumer Arbitration Court operating at the Trade Inspection or to the Consumer Ombudsman.
  8. The online store informs that it is not liable for damages resulting from the use of digital products if such damages were caused by actions inconsistent with the intended use of the products , lack of due diligence or negligence of the Customer.
  9. In the event of a complaint about a digital product, the online store may draw the Customer’s attention to the need to test the product on another device or in another program in order to exclude problems with the Customer’s device or software.
  10. 10.If the complaint is rejected by the online store, the Customer has the right to use extrajudicial methods of dealing with complaints and pursuing their claims.

§ 6. Returns

  1. Pursuant to Article 38, paragraph 3 of the Act on Consumer Rights, the Customer has no right to withdraw from the contract if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, the Customer will lose the right to withdraw from the contract.
  2. The online store informs that in the case of digital products that have already been downloaded from the online store server by the Customer, there is no right to return.
  3. If the entrepreneur fails to provide the service within 14 days from the date of conclusion of the contract, the Customer may withdraw from the contract without giving any reason.
  4. The online store reserves the right to refuse to accept the return of a digital product if the product does not meet the requirements specified in § 5 paragraph 3 or if it has already been installed or activated by the Customer.
  5. If the online store refuses to accept a return, the customer will be informed of the reasons for the refusal.
  6. The online store informs that it does not refund funds for digital services that have already been fully performed and the performance of the service has begun with the express consent of the Customer and after prior notification of the loss of the right to withdraw from the contract.